1. Overview
Algosys Limited ("Algosys", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (algosysco.com), use our mobile applications, or engage with any of our software products and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.
2. Information We Collect
We collect several types of information to provide and improve our services:
Information you provide directly:
- Contact details (name, email address, phone number, company name)
- Account credentials when you register for our platforms
- Payment information processed securely through third-party payment processors
- Communication records when you contact our support team
- Any information you submit through contact forms or onboarding flows
Information collected automatically:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, features used, time spent, click patterns)
- Log data (server logs, error reports, performance data)
- Location data (country/region derived from IP address)
- Cookies and similar tracking technologies
Information from third parties:
- Business partner data shared under data-sharing agreements
- Public business records for due diligence and compliance purposes
- Analytics data from integrated third-party tools
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our software products and services
- Process transactions and send related notices (invoices, receipts, confirmations)
- Respond to your comments, questions, and requests
- Send technical notices, updates, security alerts, and support messages
- Monitor and analyze usage patterns to improve our services
- Detect and prevent fraudulent, unauthorized, or illegal activity
- Comply with legal obligations and enforce our agreements
- Conduct research and analytics to improve product performance
- Send marketing communications (with your consent, where required by law)
- Personalize your experience based on your preferences and usage
We do not sell your personal information to third parties.
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
Service providers: We work with trusted third-party vendors who assist us in operating our services (cloud hosting, payment processing, email delivery, analytics). These providers have access to your data only as necessary to perform their functions and are bound by confidentiality obligations.
Business transfers: If Algosys is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.
Legal compliance: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With your consent: We may share your information for any other purpose with your explicit consent.
We do not share your personal data with advertisers or data brokers.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Account data is retained for the duration of your active account plus a reasonable period thereafter for legal and business purposes.
- Transaction records are retained for the periods required by applicable financial regulations (typically 7 years in Uganda/East Africa).
- Support communications are retained for up to 3 years.
- Marketing consent records are retained until consent is withdrawn plus an additional period as required by applicable law.
You may request deletion of your personal data at any time. See Section 8 for details.
6. Data Security
We implement industry-standard security measures to protect your personal data:
- Data encryption in transit (TLS/SSL) and at rest (AES-256)
- Role-based access control limiting internal data access
- Regular security audits and penetration testing
- Secure development practices (OWASP guidelines)
- Multi-factor authentication for administrative access
- Incident response procedures for data breaches
Despite our measures, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable safeguards.
In the event of a data breach affecting your rights, we will notify you as required by applicable law.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request erasure of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request that we restrict processing of your data
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise your rights, email us at privacy@algosysco.com or use our Data Deletion Request page. We will respond within 30 days. Identity verification may be required.
9. Mobile Applications
Our mobile applications may collect additional data including:
- Device permissions (camera, storage, contacts, location) — only when you grant permission
- Push notification tokens for sending in-app alerts
- App usage analytics to improve performance and user experience
- Crash reports and diagnostic data
You can manage app permissions through your device settings at any time. Revoking permissions may limit certain features.
Our apps are distributed through Google Play Store and Apple App Store. Those platforms have their own privacy policies governing their data practices.
10. International Data Transfers
Algosys is based in Uganda, East Africa. If you access our services from outside Uganda, your data may be transferred to, stored, and processed in Uganda or other countries where our service providers operate.
We ensure that any international transfers of personal data are subject to appropriate safeguards in accordance with applicable data protection laws, including contractual clauses that provide equivalent protections.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@algosysco.com and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice in our applications
Continued use of our services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Algosys Limited
Kampala, Uganda, East Africa
Email: privacy@algosysco.com
Phone: +256 (0) 761 056 390
WhatsApp: https://wa.me/256761056390
For data deletion requests, please visit our Data Deletion page or email the address above with the subject line "Data Deletion Request".